Refund Policy
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Refund Policy
Overview
At Earthen Treasures, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a flexible return policy to make it easy for you to return your items.
Eligibility for Returns
- Items must be returned within 30 days of the purchase date.
- Items must be in their original condition.
- Items that are marked as "final sale" or "non-returnable" cannot be returned.
- If the item is defective or damaged upon receipt, please contact us within [7] days of delivery with pictures of the damage.
How to Initiate a Return
- Request a Return Authorization
Please contact our customer service team at [email protected] to initiate your return. Provide your order number and the reason for the return. - Shipping the Item Back
Package the item securely. You are responsible for the return shipping costs unless the return is due to our error (e.g., incorrect item sent, defective item). - Drop Off the Package
Ship the package using a trackable shipping service to ensure it reaches us safely. Please keep your shipping receipt for tracking purposes.
Refund Process
- Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria.
- If approved, your refund will be processed to the original payment method within 7-10 business days.
- Please note that shipping costs are non-refundable unless the return is due to our error.
Exchanges
If you would like to exchange an item for a different size, color, or style, please return the original item as outlined above and place a new order for the desired item.
Contact Us
If you have any questions or need assistance with your return, please contact our customer service team at:
- Email: [email protected]
- Working Hours: 9 am - 5 pm EST.
Thank you for shopping with Earthen Treasures!